IMDb App General Troubleshooting
Table of Contents
System Requirements for Using the IMDb App
| OS |
OS Version |
Supported App Versions |
| Android |
Android Version 11 or above |
9.1.3 or above |
| iOS |
iOS 17 or above |
14.16 or above |
| FireOS |
FireOS 8.0 or above |
9.1.3 or above |
If your device is unable to meet the above system requirements, you can visit https://www.imdb.com/, which is fully responsive and works well on mobile devices of all screen sizes with no requirements on operating system versions.
Get the Latest App Version for the Best Experience
To check which version of the app you have, open the IMDb app and go to your Profile Tab (furthest right icon on the bottom navigation bar) > Settings (Gear Icon in Upper Right Hand Corner) > App where you'll find the app version number.
If you want to update to the latest app version for the best experience:
- For iOS, go to the App Store and search for "IMDb" to upgrade to the latest app version. You can also go to the App Store app and go to your Profile icon in the upper right >> Apps to upgrade your app.
- For Android, go to the Play Store and search for "IMDb" to see if your device is eligible to upgrade to the latest app version. You can also go to the Play Store app and go to your Profile icon in the upper right >> Manage apps & device >> Updates available to upgrade your app.
- For FireOS, go to the Amazon App Store and search for "IMDb" to upgrade to the latest app version.
If you are unable to update to the latest IMDb app version or find the latest app version available on the App Store (iOS), Play Store (Android) or Amazon App Store (FireOS), then your device is likely on an operating system (OS) that is no longer compatible with the latest IMDb app version.
Quick Fixes for Common Problems
Most IMDb app issues can be resolved by attempting these troubleshooting steps:
- Force close and re-open the app
- Log out of your account in the IMDb app, then log back in
- Restart your device
How to Find Your Device Information
- For iOS Devices:
- Device model & OS version number: On your iOS device, go to Settings > General > About; to the right of Model Name, you'll see the device model; to the right of Software Version you'll see the OS version number.
- IMDb App Version Number: On the IMDb app, go to You > Settings > About; to the right of Version you'll see the IMDb app version number.
- For Android Devices:
- Device Model & OS Version Number: On your Android device, go to Settings > About Phone; under the System section, you'll find Model number; scroll down to find the OS version number.
- App Version Number: Open the Settings App > Apps & Notifications; go to the list of installed Apps on your device. On the Apps list screen, select the IMDb App to see the Version Number.
- For FireOS Devices:
- Device Model & OS Version Number: On your FireOS device, go to Settings > Device Options; under the Device Model or About Fire Tablet section you’ll find your Device Model; scroll to System Updates to find the FireOS version number.
If you've confirmed that your mobile device meets the above criteria
and have followed the suggested troubleshooting steps, but are still
experiencing an issue with the IMDb app, please visit the Contact Us page and let us know how we can help. Please include the following information in your email:
- Device model
- OS version number
- IMDb app version number
- Description of the issue you're experiencing, including any steps to reproduce the issue
Visit our other Help pages for more information on the IMDb app for iOS and Android.