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Contact data

This article explains what Contact Data is and how it can be updated on IMDb along with our Frequently Asked Questions. 

Contents

 

Getting started


The term Contact information refers to the different types of connection between companies and people.

For a Company 

    • Direct contact (email, fax, phone)
    • Employees 
    • Branch data (address, contact info)
    • (If agency) Represented clients 

 

For a Person 

    • Direct contact (email, fax, phone) 
    • Employer 
    • (If an agent) Any represented clients 
    • (If talent) Any representing agents

 

On the IMDbPro website, most contact information is located on the left hand side of a name or company page:



However employees (for companies) and clients (for companies and agents) are listed under their specific tabs on the IMDbPro.com page.

 

 

Guidelines


Contact information is only available on IMDbPro.com (and via the IMDbPro App), this means you can only view and update this information with an IMDbPro membership. 


Industry Insider? Join IMDbPro to update contact information

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It's also important to remember that our aim is to only list the most relevant and up to date information, this means we don't list historic contact information that's no longer applicable. 

For deceased individuals our policy is to create a new company for that person's estate (in the form of "Estate of John Doe") and allow it to have representation. For example, you may choose to list the Legal Representative or Publicist of an estate.



How to

direct contact | representation | primary agent (new!) | client lists | employment | branch information

There are a few different types of data covered by the term Contact information, this means there are different things that can be updated - along with a couple of different ways of doing it. 

These are broken down below.


 Personal direct contact information

Direct Contact information relates to things such as:

  • Phone numbers
  • Email addresses
  • Fax numbers 

If you're hoping to also add an official website - you can do this via the Links to Other Sites section of the contribution form. 

Select below if this update is for your claimed page or another persons to continue.

If you've claimed a name page, you can update the Direct Contact information via both the IMDbPro website and mobile App - instructions for both of these are below. 

 

Step 1
For the IMDbPro App: Use the button under the Contact tab on your profile page.

For the IMDbPro Website: Use the  (at the bottom of your page) followed by Contact info & representation.

Step 2
Choose the option for Direct contact details.

Step 3
From here you can update the desired information and it'll be reviewed by a member of the team.

Wait for the update to appear on IMDb
For further information about how long it will take for an update to be reviewed and appear on the website - see our update time article.

You can only update another persons Direct Contact information using the IMDbPro website (it's not available on the IMDbPro App). 

Instructions for this are below.


Step 1
Start from the person's page on IMDbPro.

Step 2
Scroll to the very bottom, click  to be taken to the contribution form. 

Step 3
Find the Contact Details heading and next to Direct Contact use the drop-down the select the action you're hoping to take.

Step 4
Scroll to the bottom and select  

Step 5
On the following screen, update the desired information:

Step 6
At the bottom of the page select  

Step 7
If there are any problems - you'll be able to correct them now. 

Step 8
When you're ready to go, select   

Wait for the update to appear on IMDb
For further information about how long it will take for an update to be reviewed and appear on the website - see our update time article.

 Updating Representatives/Representation

This section is used for both:

  • The person being represented
  • The person doing the representation

 

This includes many different roles such as talent management, publicity agent and legal rep. 

  • Note: IMDb considers Talent Representatives to be those with a direct, ongoing and contractually-defined representation relationship.

Select below if this update is for your claimed page or another persons to continue.

If you've claimed a name page, you can update your Representation information via both the IMDbPro website and mobile App. 

 

Step 1
For the IMDbPro App: Use the button under the Contact tab on your profile page.

For the IMDbPro Website: Use the  button at the bottom of your page followed by Contact info & representation.

Step 2
Choose the option for Representation from the choice.

Step 3
From here you can update the desired information with the options provided - you can use the question mark found at the top right hand side of the pane for more guidance. 

Wait for the update to appear on IMDb
For further information about how long it will take for an update to be reviewed and appear on the website - see our update time article.

Representation for a person can be updated via both the IMDbPro website and the IMDbPro App.

Step 1
Find your way to the page where you're looking to update the agent representation.

Step 2
Via the IMDbPro App: When on the name page, under the Contacts tab tap the icon.

Via the IMDbPro Website: Use the  button found on the left hand Contacts pane.

Step 3
From here you can update the desired information by choosing the necessary option - you can use the question mark found at the top right hand side of the pane for more guidance. 

Wait for the update to appear on IMDb
For further information about how long it will take for an update to be reviewed and appear on the website - see our update time article.

 Setting point agent (new!)

IMDbPro members can now control which of their representatives are designated as their point contacts on IMDbPro - this will be clearly visible on their name page for other users to see.

The point agent will be always displayed at the top of all reps from the company.

Things to keep in mind:

  • Only “talent” reps can be chosen as point contacts - i.e. those starting with “talent...” (e.g. talent agent, talent agent-voice etc.).

  • The agent must be linked to a company in order to update your point agent.

  • The company can have multiple point agents, but they must be different types of agent. For example, it's not possible to set two "talent agent-voice" representatives as point contacts for the same company, but you can set a "talent agent-voice" and "talent agent-theatrical" point agent for that company.

  • Following on from above, adding a new point will override any previous selection for the same company and talent type.

Setting point contact when adding a new agent: 

When adding a new talent agent to your page, the option to Set as point contact will be shown at the bottom of the form - simply tick this and submit your request for review.

Animated image of setting point agent during addition.


Updating an existing agents:

Using the pencil icon next to any contact information you can update talent agent representation by selecting the company they're associated with, followed by the  button and Set as point contact - you can also untick this option if you'd like to remove them as the point agent.

 

Animated image of setting point agent during correction.

 Bulk updating clients

If you're looking to add or update a single agent or client, you should use the option above for Updating Representatives/Representation - however, if there's a large number of clients that need to be added (or removed) to a company page, this section explains how.

Also please note that this type of change is only available via the IMDbPro website and not using the App.

Step 1
There are two ways to kick off:

  1. Navigate to the company page and select    at the bottom
  2. Open the Clients tab and select 

Step 2
On the update page, use the drop-down to choose the action you're hoping to take - either adding new clients, or removing/correcting existing ones.

For example the number of clients you'd like to add to the company in the one submission.

Afterwards click  

Adding clients example

Step 3 - If updating clients
Use the field next to each name to either Correct, Delete or Keep the client.

Run through the list and select the ones you'd like to update.

Example of correcting and deleting clients

Step 3 - If adding clients
On the next screen, input the names of the clients you'd wish to add - along with the type of representation they will have and finally the agent who will represent them (if the agent is not listed with the company yet, this drop-down also offers the opportunity to add a new agent).

Example of corrected clients

Step 4
Click   , if there are any problems the box will turn red and you will have to address these individually, you may simply be required to tick an acknowledgement box and can use this to include any explanatory comments to help our editors review this for you 

Step 5
Once you think everything has been resolved, click    and if everything comes back as green, it's ready to  .

Wait for the update to appear on IMDb
For further information about how long it will take for an update to be reviewed and appear on the website - see our update time article.

 Updating employment details

This section is used to update information about who works at a particular company - this includes those working in agencies along with any crew associated with a production or distribution house.

Also please note that this type of change is only available via the IMDbPro website and not using the App.

Step 1
Navigate to the company page. 

Step 2
Scroll to the bottom of the page and select  

Step 3
On the contribution page, scroll down to the Contact Details section and you'll see Employees - from here, use the drop-down to choose what you're trying to do (e.g. add, update or remove entries):

Example of employee correction page

Step 4
At the bottom of the page, select  

Step 5
If removing or updating an existing employee, use the drop-down next to that persons name and choose the option followed by  

If you're looking to add a new employee, populate the desired information in the fields:

Step 6
When the information is in, select  

Step 7
If required, correct any errors or warnings that pop up and and select  

Step 8

When the page is all green - you're ready to go, just hit  

Wait for the update to appear on IMDb
For further information about how long it will take for an update to be reviewed and appear on the website - see our update time article.

 Updating Company branch information

Some companies may have offices in different locations - this section allows you to add or update these different branches to accurately reflect it's real world setup of the company.

Also please note that this type of change is only available via the IMDbPro website and not using the App.

if you have multiple branches and need to set a primary branch, please contact us and let us know which location to designate as primary. 

Step 1
Navigate to the company page. 

Step 2
Scroll to the bottom of the page and select  

Step 3
On the contribution page, scroll down to the Contact Details section and you'll see Branches - from here, use the drop-down to choose what you're trying to do (e.g. add, update or remove entries):

Example of changing branches

Step 4
At the bottom of the page, select  

Step 5
If removing or updating an existing branch, use the drop-down next to that existing branch and choose the option followed by  

If you're looking to add a new branch, populate the desired information in the fields:

Step 6
When the information is in, select  

Step 7
If required, correct any errors or warnings that pop up and and select  

Step 8

When the page is all green - you're ready to go, just hit  

Wait for the update to appear on IMDb
For further information about how long it will take for an update to be reviewed and appear on the website - see our update time article.



 Frequently asked questions

This section covers the most common questions we receive from customers just like you - hopefully the answer to your question is available below.

If not, you can reach out to a member of our support team via the contact form and a member of staff should be able to help you out further.


My representative is right but their contact details are wrong?
My agent is wrong - can you update it?
I no longer have IMDbPro, how do I update incorrect contact information?
How can I update my information if the company and/or agent isn't listed on IMDbPro?
What if I try to update information and there is nothing to edit
How do I designate a main / primary branch?
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